A person using a laptop

Technical Support

Expert troubleshooting, quality service

We understand too well the pain points of having technology fail on us. While devices work as expected, users take them for granted. Whereas once they stop working, most are at a loss on the best way to solve technical issues, and prevent them from reoccuring. Hours, if not days, can be spent troubleshooting aimlessly until problems are half-solved, left to be resolved the next time the issue resurfaces.


From our perspective, downtime caused by these occurences can be eliminated, both with expert knowledge and regular maintenance. Our team, with our vast knowledge and experience with technical hiccups that commonly plague the workspace, is ready to assist.


For any business, reliable technical support should be the bare minimum. However, we understand that most companies cannot contribute enough resources to this cause, at least until an issue arises. At NXPhase, we would like to remove issues entirely for you, all at a manageable cost.


To achieve this, we offer technical support services with a very modular model. Choose specific aspects of your IT you would like covered, spanning from the most basic troubleshooting to the more advanced management of corporate devices, allowing us to provide more proactivity in handling issues before they occur. Either omit services that don't apply to your business, or prioritise certain aspects over others in the meantime.

What's covered

User devices

Device won't boot up
Software installations
Performance optimisation
VPN setup and configuration
Software glitches
Audio failures during video calls
Hardware diagnostics
Component upgrades

Networks

Poor or zero network connectivity
Network hardware failures
Failed connections to network resources
Faulty network cables
Secure configurations
VPN setup and configuration
Install network upgrades

Email

Email delivery failures
Login failures
Email server faults
Email client setup
Email server setup

Servers

Management of server resources
Allocating access and permissions
Connecting users to servers
Server upkeep and maintenance
Server hardware upgrades

Business

Google Business profiles
Manage hosting subscriptions
Emergency after-hours support
Remote and on-site support
Futuristic curved light bars

Need more control?

Look to our managed services to find more advanced services that allow businesses to have their IT fully handled by our team, resulting in a totally hassle-free experience. Alternatively, contact us now to get access to our reliable support services.